Question 1

How do I change my email?

Accepted Answer

Contact support from your current email address and we will update it after verification.

Question 2

Can I share my account?

Accepted Answer

No. Accounts are personal. Sharing access may lead to suspension.

Question 3

Where do I find my licence key?

Accepted Answer

In your account under Digital access, and in your order confirmation email.

Question 4

The activation did not work. What now?

Accepted Answer

Open a support ticket from the order page and we will reissue or replace the access.

Question 5

How quickly do I get my product?

Accepted Answer

Within 30 minutes of payment confirmation, and never more than two hours at peak times.

Question 6

Can I buy without an account?

Accepted Answer

Yes, but buying needs a NEXORA account. You can browse and fill your cart as a guest; at checkout you sign in or create an account and your cart is kept. Your orders and access details then live in your account.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through our payment provider. We never store card numbers.

Question 8

My payment failed — was I charged?

Accepted Answer

Declined payments are not captured. Some banks show a temporary hold that clears within a few days.

Question 9

Can I get a refund?

Accepted Answer

You can request a refund within 14 days if the access has not been used. See the refund policy for details.

Question 10

How long do refunds take?

Accepted Answer

Approved refunds return to the original payment method within 5 to 10 business days.

Question 11

How do you protect my data?

Accepted Answer

Passwords and sessions are hashed, permissions are checked on the server, and sensitive actions are audited.

Question 12

Do you store my card details?

Accepted Answer

No. Cards are handled by our payment provider and we store only the outcome of the charge.

Question 13

How do renewals work?

Accepted Answer

Subscriptions renew automatically at the price shown. We email a reminder before each charge, and you can cancel at any time.

Question 14

Can I switch from monthly to yearly?

Accepted Answer

Yes. Change the plan from your subscription page and the new price applies from the next cycle.

Question 15

What are your support hours?

Accepted Answer

We reply to tickets within one business day, and most replies are much faster.

Question 16

Do you support Arabic?

Accepted Answer

Yes. Support is fully available in Arabic and English, and the store itself supports both languages.

Help centre

Which payment methods do you accept?

My payment failed — was I charged?